Which statement is true about deploying the Service Cloud Console?

Which statement is true about deploying the Service Cloud Console?

• A. Only Profiles grant access to the service console app.
• B. Only Permission Sets grant access to the service console app.
• C. Either a Profile or a Permission Set can grant access to the service console app.
• D. Public Groups cannot grant access to the service console app.

Answer: (C)

Access to the Service Cloud Console is controlled by profiles and permission sets. A user gains access by having the Console app included in their profile’s assigned apps, or by having a permission set that grants access to that Console app. You can use either approach to enable access, and it’s common to combine both when needed. Public Groups aren’t used to grant access to apps like the Console; they’re for sharing records and coordinating collaboration, not provisioning UI access.

Access to the Service Cloud Console is controlled by profiles and permission sets. A user gains access by having the Console app included in their profile’s assigned apps, or by having a permission set that grants access to that Console app. You can use either approach to enable access, and it’s common to combine both when needed.

Public Groups aren’t used to grant access to apps like the Console; they’re for sharing records and coordinating collaboration, not provisioning UI access.